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Privacy Policy

Our commitment to protect your privacy and the security of your personal information is as strong as our pledge to bring you the best products and services. Please take a minute to read this document that, together with our Cookie Policy (the ‘Privacy Policy’), explains how we use your personal information and the choices you have. By proceeding to use this site, you are consenting that we process your personal information in accordance with this Privacy Policy.

[This site is hosted in the United States of America and is subject to U.S. state and federal law. If you are accessing our site from other jurisdictions, please be advised that you are transferring your personal information to us in the United States, and by using our site, you consent to that transfer and use of your personal information in accordance with this Privacy Policy. You also agree to abide by the applicable laws of applicable states and U.S. federal law concerning your use of the site and your agreements with us. Any persons accessing our site from any jurisdiction with laws or regulations governing the use of the Internet, including personal data collection, use and disclosure, different from those of the jurisdictions mentioned above may only use the site in a manner lawful in their jurisdiction. If your use of the site would be unlawful in your jurisdiction, please do not use the site.]

1. What information do we collect?

Information that you give us through registration, when you purchase an item, enter information we request on certain pages or when you contact us by phone or email. This may include your date of birth, name, email address, phone number, transaction details, bank details, payment information (such as your credit or debit card number and other card information, as well as billing and shipping details) and other information we may ask in connection with promotional offers or other marketing activities.

Information we collect using cookies and other tracking technologies, such as device information, IP address, usage and location data. Check our Cookie Policy for details.

Information we receive from other sources, such as partners we jointly offer services with or from advertisers, about your interactions with them. This may comprise your name, geographic location, age, shopping habits, user-generated content (such as blogs and social media postings), social media username or other social media profile information (such as number of followers), in each case as permitted by law. We rely on the lawful basis for processing (which could be the consent you give to third parties) prior to us receiving that information for processing. Refer to the third party privacy statements of each of the websites you interact with for further details of that party’s processing.

2. How do we use your information?

We use the information you give to us to:

  • - Process any order that you make and making sure you have a great experience using our products and services. The personal information you submit during your registration, while placing an order or interacting with us will be used for the purpose of processing your orders and providing our services;
  • - Respond to your queries and requests;
  • - Notify you that it’s your lucky day and you have been selected as a winner of a contest or sweepstake (or to confirm your entry to future competitions or events);
  • - Enable our experts to conduct data analysis to help us improve our services and advertising; and
  • - Keep you updated on our latest announcements or send you marketing information about us. If you would like to change your communication preferences or if you no longer want to be part of our mailing list, please Contact Us.

We use the information we collect to:

  • - Administer our site and improve your browsing experience, including tailoring content offered to you;
  • - To identify and prevent default in payments, fraud and other harmful activity, to defend our rights or property and to protect the rights and interests of our consumers and users; and
  • - As part of our efforts to keep our site safe and secure.

We use the information we receive from other sources to:

  • - To combine it with information you give to us and information we collect about you for the purposes set out above (depending on the types of information we receive).
In accordance with the law, we will only retain your personal information for the period necessary to accomplish the purpose for which it was provided. We keep this data under periodic review to ensure it is still necessary for us to retain it.

3. How we share your information?

We may share your personal information with our affiliated companies and with reputable service providers that assist us in matters such as warehousing and delivery, credit card and data processing, marketing and advertising, IT hosting and market research. We won’t otherwise sell or distribute your personal data unless we have your permission or are required by law to do so.

Please be aware that our site includes social network plugins, so certain data (your current IP address, visited sites, date and time) may be forwarded to these social media services even if you are not registered with them. If you are already logged into the social media service when you click on the social media button, the social media service may also use this data to identify your user name and possibly even your real name. Unfortunately, we have no control over the extent, nature and purpose of such data processing or their privacy practices – we suggest you review the privacy statement of the social media networks in which you participate.

You can rest assured that we’ll only disclose your information for the specific purposes mentioned in section 2 and that your data security is being taken care of. These third parties are bound to process your personal data only on our strict instructions and when they can offer adequate technical and organizational measures to protect it.

We may also disclose your personal information as necessary to protect the security and integrity of our site in accordance with the law, in the event that we sell or transfer all or a portion of our business or assets to a third party, or as required or authorized by law.

4. Sharing information overseas

We may transfer your personal information to service providers located in countries other than the one in which you live to the extent that it is necessary to fulfill the purposes outlined in section 2. In that case, we will take appropriate steps to provide an adequate level of protection using the standards set within the EEA as minimum. No matter where you reside, your data will be processed in accordance with the provisions of this Privacy Policy and as required by the law.

5. Security of data

We adopt technical and organisational measures to protect your data as comprehensively as possible. In addition to the commitment of our employees to secrecy and a careful selection and monitoring of our service providers, we also secure our operating environment adequately.

To protect your data against unwanted access, we use data encryption. Data collected from this site will be passed between your computer and our server and vice versa via the internet using 256-Bit TLS (Transport Layer Security) encryption. We will not use encryption though if you exchange only generally available information with us. In order to secure the transmission of sensitive bank and credit card details and to protect data from abusive use we utilize in transit encryption (SSL, Secure Socket Layer). Data stored in our database is also encrypted using 256-Bit AES encryption.

6. Your rights (and how to exercise them)

As a user of our site, you have the right to request details of personal information which we hold about you as well as the purpose of its processing (keeping in mind we have outlined in section 2 the lawful basis we rely on to process your information). You have the right to object to this processing if you wish, but please bear in mind that if you object this may affect our ability to carry out tasks for your benefit. In addition, you have a right to demand the correction of incorrect data and the deletion of that which is inappropriate or no longer needed.

If you are seeking to exercise any of your statutory rights, please email simplymade.cooking@gmail.com. A response to your request will be provided in writing within a reasonable period (one month in principle, but we will inform you should we need more time to process your request). We expect that our procedures will deal fairly and promptly with your request. However, if you remain dissatisfied, you have the right to lodge a complaint with your local data protection authority.

7. Children

Many countries have laws and regulations to protect the online privacy of children (such as the Children's Online Privacy Protection Act in the United States. We do not knowingly collect or maintain personally-identifying information from anyone under the age of 13, unless or except as permitted by law. Any person who provides personally-identifying information through the site represents to us that he or she is 13 years of age or older. If we learn that personally-identifying information has been collected from a user under 13 years of age on or through the site, then we will take the appropriate steps to cause this information to be deleted. If you are the parent or legal guardian of a child under 13 who has become a member of the site or has otherwise transferred personally-identifying information to the site, please contact us to have that child's account terminated and information deleted.

8. Contact us

Email: simplymade.cooking@gmail.com

If you no longer want to receive marketing information from us, simply follow the ‘unsubscribe’ link in the e-mail we send to you or text back 'stop' if we reached out to you via SMS. Have in mind that even if you opt out we may still continue to send you information that relates to any account or transactional relationship you may still have with us.

If you are seeking to exercise any of your statutory rights or if you have any comments, queries, or complaints about our collection or use your personal information please contact the above email and someone will get back to you as soon as possible.

9. Changes to our Privacy Policy

We review our Privacy Policy on a regular basis. This Privacy Policy was last updated on 08/14/2018.